My Health Navigator LLC, Privacy Policy


Personal Information We Collect

My Health Navigator, LLC. (“My Health Navigator”, “we” or “us”) is a pharmacist-led service that helps employers with self-insured health plans to control costs, avoid preventable claims, enhance their current benefits package, and improve overall employee health. We offer software solutions and data processing to assist pharmacists in reviewing prescriptions, analyzing medication and supplement use, maintaining personal medication records, and monitoring compliance. When our customer is a covered entity subject to the Health Insurance Portability and Affordability Act of 1996 (“HIPAA”), we provide our services as a business associated subject to HIPAA. Although we collect personal information about the visitors to our Web site (http://www.myhealthnavigator.net, or any replacement site, the “Site”) in order to operate the Site effectively, respond to your queries, and develop marketing leads, we do not collect Protected Health Information (“PHI”) through our Site. You should not submit any information relating to your past, present, or future physical or mental health or condition, or the provision of health care to you, through our Site. Our Site has been designed for informational, marketing, and outreach purposes only.

Our marketing team uses cookies and analytics to understand the activity on our Site, identify businesses that may be interested in our services, and provide targeted advertising on partner sites. This notice (this “Privacy Policy”) describes the personal information we collect when you visit our site, how we collect it, and what choices you have regarding the information we collect from you, including with respect to opting out of advertising.

Personal Information We Collect

The data we collect depends the extent of your interactions with our Site and our customers, the choices you make (including your privacy settings), the features you use, and applicable law. The data we collect can include the following:

Individual Identifiers. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.

Demographic Data. Information about your age, gender, country, and preferred language.

Business Affiliation. Data associating you with a company or business, such as a business name in your IP address.

Usage Data. Data generated by your activity on the Site. This can include data you provide in order to make use of the Site and its features (like search queries), as well as data we generate based on your activity on the Site (such as error reports).

  • Device and Configuration Data. Data about your device and your device configuration, such as the domain name of your Internet Service Provider, the Internet Protocol address assigned to the computer by which you are connected to the Internet, the name and version of your Web browser, and your computer’s operating system and platform.
  • Error Reports and Performance Data. Data about the performance of the Site and any problems you experience, including error reports. Error reports can contain information about your activity on the Site, including files you may have downloaded from the Site and your use of the Site’s features.
  • Communications, Preferences, and Requests. Data you submit using one of the Site’s contact forms, including the content of any communications you make using the form.
  • Troubleshooting and Support Data. Data you provide when you contact us for help, such as the products you use, and other details that will help us diagnose the problem and provide you support.

Internet or Other Electronic Network Activity Information.

When you visit our Site or click on one of our ads, a cookie, tag, or similar technology is placed on your computer to provide us with information about your browsing history, search history, and interactions with our Site and advertisements. Our advertising service providers, including Microsoft, Google, LinkedIn, and Terminus, use this information to affiliate you with your business, assess your degree of interest in our products and services, and develop a customer profile of your business. Several of these cookies store a standard identifier on your computer, which can be used to track your behavior on the internet and serve you with targeted advertising for our goods and services. Although we do not receive personally identifying information from our advertising partners, they have access to this information through the cookie or tag that is installed when you visit our website. For more information about how your data is used for cross-contextual and interest-based advertising and how to opt-out, see the “Advertising” section of this policy.

Feedback Data. Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write.

Medical Information. We may receive medical information, such as prescriptions, test results, pharmacy services, health insurance data, member or account numbers, and claims about you from a customer for records management, data processing, software design, and/or application development. We perform these services for covered entities as a business associate subject to HIPAA.

Inferences Drawn From Your Personal Information. We may create a profile of you, including your medical prescription usage, medical conditions, benefits and claims activity, and risk factors, based on the personal information we have received from your health care provider or pharmacist. To the extent we have been asked to assist in analyzing your characteristics, predispositions, and behavior, we will process and use that information only as authorized by our agreement with your health care provider, pharmacist, or health plan and applicable law. You may find additional information about your provider or plan’s privacy practices in their HIPAA Notice of Privacy Practices.

Our Sources of Personal Information

Users. We collect the personal information you provide to us, either through a direct communication with our company or by interacting with our Site and advertisements.

Covered Entities. We provide software development and data processing for pharmacists, health plans, and other covered entities subject to HIPAA. As a business associate, we are contractually obligated to appropriately safeguard the PHI we receive or create on behalf of such customers. Our privacy and security practices are governed by the terms of our agreement with the covered entity. If your PHI has been provided to us by a covered entity, the collection and use of that information is subject to that entity’s HIPAA Notice of Privacy Practices.

Our Customers. As part of our business, we process information about consumers that is provided to us through contractual relationships with our business partners and certain third-party data providers. This may include information such as names, addresses, other contact information, social security numbers, health information, and medical information. We are subject to stringent contractual obligations regarding the use and safeguarding of such information, and we use industry standard precautions and data security measures to maintain the confidentiality, security, and integrity of such information while it is in our possession or control.

How We Use Personal Information

New Product Development. We use data gathered through our advertising and marketing programs to build customer profiles of businesses that may be interested in our software. We use that information to refine our existing products and identify opportunities for new lines of business.

Customer Support. We use data to troubleshoot and diagnose product problems, restore service to customers, and provide customer support, including helping us to identify, investigate, and resolve potential security incidents. This may include the use of automated systems to detect security and safety issues.

Customize and Improve Our Site. We use data that we collect on or through the Site to analyze and improve the content, features, materials, and opportunities that we make available on the Site, evaluate your needs, and customize the Site content delivered to you according to those needs.

Promotional Communications. We use data we collect to deliver promotional communications. Visitors to our Site can provide their contact information and express a preference concerning the sales and promotional materials they would like to receive. You can sign up for email subscriptions, request a call from a Sales representative, and sign up for updates concerning the products or topics that interest you. For information about managing your contact data, email subscriptions, and promotional communications, see the “How to Opt-Out of Promotional Communications” section of this policy.

Advertising. We use data to identify the business affiliation of visitors to our Site and build customer profiles of their companies. Our advertising partners use cookies and tags installed on our Site to recognize and serve our visitors with advertising for our products and services. These tags, such as Microsoft’s Universal Event Tracker (UET), allow our advertising partners to identify you even after you have left our Site. Our partners may pair data about your activity on our site, or your interaction with our advertisements, with information they already have about you. We participate in Microsoft Advertising, Google Ads, LinkedIn Ads, and Terminus advertising. You can find more information about these programs and each advertiser’s use of your data by visiting their website and reviewing their privacy policy. If you wish to discontinue an advertiser’s use of your data entirely, you will need to take advantage of that company’s opt-out procedures, which you can find posted on their website or in the applicable privacy policy. Our opt-out mechanism, described in further detail below, extends only to the information that we collect.

Compliance and Protection. We may disclose your personal information if we are legally required to do so. We may also use and disclose personal information to establish or exercise our legal rights as permitted by law, to enforce the Terms of Use, to assert and defend against legal claims as permitted by law, or if we believe such disclosure is necessary and permitted to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

How We Protect Your Personal Information

We are committed to protecting the security of your personal data and utilize a variety of security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. For example, we store your personal information on computer systems that have limited access and are in controlled facilities. However, we cannot and do not guarantee that our systems, or that any such transmissions or information, will be totally secure. Unencrypted Internet communications are not secure, and no security measures are impenetrable. Please notify us immediately of any breach of Site security, or of this Privacy Policy, of which you become aware.

We Use Cookies on Our Site

A cookie is a file that is stored on your computer when you visit a website, including our Site. Cookies contain information about you and the websites you visit. If the cookies are persistent, they will remain on your computer even after your browser is closed. Permanent cookies are stored on your computer for a specific period of time and activate each time you visit the website that created the cookie. Temporary “session” cookies let us know what you do on our Site, but are deleted when your browser is closed. Our Site uses both persistent and temporary cookies to provide us with information about you and your interactions with our Site. These cookies are issued as soon as you visit the Site, unless your browser settings are adjusted to prevent such an occurrence.

In addition to using our own cookies, we have allowed our advertising partners to place cookies on the Site to provide us with better insights into the use of our Site and to provide relevant advertising to you. These advertisers may collect information about your online activities over time and across different websites through the use of their cookies, tags, and similar technologies. Additional general information about cookies and how they work is available at www.allaboutcookies.org.

We Share Personal Information with Our Advertising Partners

Our Site uses cookies, tags, and similar technologies to share personal information about our visitors with our advertising partners for advertising and marketing purposes, including individual end user tracking and cross-context behavioral advertising. These services allow us to identify businesses that have visited our Site before and serve their representatives with ads for our products and services. By placing these cookies and tags on your device when you visit our Site, or click on one of our advertisements, we are able to collect personal information about your device, such as your IP address, operating system, and browser, as well as your internet activity, including what you do after you have visited our Site or interacted with one of our advertisements. This information is automatically shared with the advertiser responsible for the cookie or tag, who then uses that information to serve you with ads on our behalf. You may opt-out of our sharing of your personal information for advertising and marketing purposes by following the opt-out procedures described below, in the “How to Opt-Out of Our Sharing of Your Personal Information” section of this policy. If you wish to exercise your opt-out rights with respect to interest-based advertising in general, we have also included information on some of the industry-wide resources available to you.

Google Analytics

In addition to the service we receive from our other advertising partners, we use Google Analytics as part of our marketing analytics and advertising. Google Analytics collects first-party cookies, data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the websites and/or apps that use Google Analytics. Google uses Google Analytics data to provide the Google Analytics measurement service to us and their other customers. Identifiers such as cookies and app instance IDs are used to measure user interactions with our Site, while IP addresses are used to provide and protect the security of the service, and to give us a sense of where in the world our users come from. The features we may use on the Site include Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform Integrations, and Google Analytics Demographics and Interest Reporting. We may also use other services provided by Google Analytics from time to time.

At present, Google provides users an opportunity to opt-out of the Google Analytics features through Google’s Ads Settings and their Opt-Out Browser Ad-on, available here: https://tools.google.com/dlpage/gaoptout/. We do not control these opt outs, which may be updated or removed in accordance with its own policies. For more information on how Google uses data from sites that share information with Google, see https://www.google.com/policies/privacy/partner-sites (or other relevant URL that Google may provide from time to time).

How to Opt-Out of Our Sharing of Your Personal Information

If you wish to opt out of our sharing of your personal information with our advertising partners, you can do so by clicking here: Do Not Share My Personal Information. Clicking on the “Do Not Share My Personal Information” link will immediately effectuate your right to opt-out of our sharing of your personal information for advertising and marketing.

How to Opt-Out of Interest-Based Advertising

Several of our advertising partners use online interest-based advertising to identify potential customers and show them advertisements that may be of interest. They do this by pairing information about your activity on our Site, which they collect using cookies and tags from our Site, with information they have about you from other sources. Our advertising partners use a variety of digital marketing networks and ad exchanges, as well as a variety of advertising technologies, like web beacons, pixels, ad tags, cookies, and mobile identifiers. When you see one of our ads, that ad may be have been selected based on data processed by our advertiser, such as your interests and favorites, your location, your transactions, how you use their products, your search queries, or the content you view. The ads you see may also be based on other information the advertiser has learned about you over time, using demographic data, location data, search queries, interest and favorites, usage data from their products and sites, and the information they have collected about you from the sites and apps of their advertisers and partners, of which we are one. Our advertising partners – Microsoft, Google, LinkedIn, and Terminus – all offer interest-based advertising.

To learn more about interest-based ads or to opt-out of receiving third-party interest based ads, please visit one of the industry’s self-regulatory programs, such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAI). Both programs offer opt-out resources to consumers, which you can access at https://optout.networkadvertising.org/ or https://youradchoices.com/control. Please note that if you opt of interest-based advertising, you will still see advertisements – they will just not be tailored to your interests. Also note that the opt-out preference is stored in a cookie, so if you delete your browser cookies, you may need to opt-out again in the future.

How to Opt-Out of Promotional Communications

How to Opt-Out of Promotional CommunicationYou may request a call from our Sales team by providing your name, company, and contact information through our Site. If you elect us to provide us this information, it will be used for advertising and marketing purposes, including promotional communications and targeted advertising. If you would like us to stop using your contact information, you may send a request to info@myhealthnavigator.net. You can also limit the types of communications you receive by submitting your communication preferences at info@myhealthnavigator.net.

Browser-Based Controls

When you use a browser, you may be able to control your personal data using certain features. For example:

  • Cookie Controls. You can control the data stored by cookies and withdraw consent to cookies by using your browser-based cookie controls. Should you choose to decline or block cookies by adjusting your browser settings, you may disrupt the operation of cookies that are essential to our Site. As a result, some or all of our Site may be functional or accessible to you.
  • Tracking Protections. You can control the data third-party sites can collect about you using Tracking Protection in Internet Explorer (versions 9 and up) and Microsoft Edge. This feature will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. This feature is not available on all browsers, and is often confused with a “Do Not Track” request.
  • Browser Controls for “Do Not Track.” Some browsers have incorporated “Do Not Track” features that can send a signal to websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the “Do Not Track” signal, not all services respond to this browser signal. Until the industry reaches a common understanding of how to treat these signals, you should use the “Do Not Track” feature in conjunction with another form of opt-out. Many websites still collect and use your browsing data to improve security, provide content, services, ads and recommendations on their websites, and generate reporting statistics.

If we receive or detect an opt-out preference signal from your browser or device, we shall treat the preference signal as a valid request to opt-out of our sharing of your personal information. If the opt-out signal conflicts with your prior consent for such sharing, we may notify you of the conflict and provide you with an opportunity to consent to the sharing of your personal information.

De-Identified or Aggregated Data

We may also share de-identified or aggregated data we collect, such as de-identified or aggregated financial or health information, de-identified demographic information, or information about the computer or device form which you accessed the Site. We share such information for a variety of purposes, including to analyze Site usage, assess the effectiveness of our services, and develop new products and features.

We Do Not Sell Your Personal Information

Because we do not sell your personal information, we have not offered you a right to opt-out.

Collection of Data from Children

We have no actual knowledge that we have sold or shared the personal information of consumers under 16 years of age. Our products and services cannot be used by minors and we do not knowingly collect information about or target advertising to anyone under the age of 16.

We Have Not Disclosed Personal Information to a Third Party in the Past 12 Months

We consider a “third party” to mean anyone other than: (1) the business who provided the personal information to us for processing, pursuant to a written agreement; (2) a service provider; or (3) a contractor. We do not disclose personal information to third parties unless required to do so to comply with federal, state, or local law; comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; cooperate with law enforcement agencies; or exercise or defend a legal claim.

Consumer Rights – California, Virginia, Connecticut and Colorado

Certain states have enacted consumer data privacy laws affording the residents of their states specific rights with respect to the collection, use, and handling of their personal information. My Health Navigator is a Montana limited liability company with limited operations outside of the state of Montana. Without conceding the jurisdiction of any of the foregoing states, you are hereby notified that you may be entitled to the exercise any or all of the following rights under the laws of your state.

Rights of California Residents

The California Consumer Privacy Act (“CCPA”) confers certain rights on California residents with respect to the processing of their personal information. These rights include:

  • The right to know what personal information we have collected about you;
  • The right to delete personal information that we have collected about you, subject to certain exceptions;
  • The right to correct inaccurate personal information that we maintain about you;
  • The right to opt-out of our sharing of your personal information, which you may exercise here: Do Not Share My Personal Information; and
  • The right not to receive discriminatory treatment for the exercise of these rights, including an employee or applicant’s right not to be retaliated against. We will not discriminate against you because you exercised your rights under the CCPA. Examples of retaliation include denying you goods or services, charging different prices or rates for goods or services, or suggesting that you will receive a different price or level of service based on your exercise of rights.

You may exercise your rights yourself or through an authorized agent, using the procedures outlined below. No later than ten (10) business days upon receiving a request to delete, request to correct, or request to know, we will confirm receipt of your request and provide information about how we will process it. If we have conducted business in California such that the CCPA applies to us, we will respond to you with a decision in 45 days, or, in unusual cases, an explanation of the need for an additional 45 days. If we deny your request in whole or in part, we will explain the basis of the denial to you, unless prohibited from doing so by law.

Rights of Virginia Residents

The Virginia Consumer Data Protection Act (“VCDPA”) authorizes certain consumer rights for residents of the Commonwealth of Virginia with respect to the processing of their personal data. We will comply with a consumer request to exercise any of the following rights:

  • To confirm whether or not we are processing your personal data and to access such personal data;
  • To correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing;
  • To delete the personal data provided by or obtained about you;
  • To obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrances, where the processing is carried out by automated means; and
  • To opt-out of the processing of personal data for the purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may exercise your opt-out here: Do Not Share My Personal Information.

We will respond to you without undue delay, but in all cases within 45 days of receipt of a request submitted pursuant to this policy. The response period may be extended once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests. In that event, we will inform you of the extension, together with the reason for it.

If we decline to take action regarding your request, we will inform you without undue delay, but in all cases and at the latest within 45 days of receipt of the request, of the justification for declining to take action and instructions for how to appeal the decision. We may decline your request on the basis that we do not conduct business in Virginia in a manner or to an extent that would subject us to the jurisdiction of Virginia law.

You may address appeals to our Legal Department at legal@zootweb.com. A member of our legal team will review the action taken on your request, any matters you may wish to submit, and make a recommendation to our Chief Compliance Officer regarding the appropriate resolution of your appeal. The Chief Compliance Officer will make the final decision on your appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response, including a written explanation of the reasons for the decisions. If we deny your appeal, we will provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.

Rights of Connecticut Residents

The Connecticut Data Privacy Act provides consumers the right to:

  • Confirm whether or not we are processing your data and access such data, unless such confirmation or access would require us to reveal a trade secret;
  • Correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of our processing;
  • Delete personal data provided by, or obtained about, you;
  • Obtain a copy of your personal data if processed by us (or a service provider), in a portable and, to the extent technically feasible, readily usable format suitable for transmission to another company; and
  • Opt-out of the processing of personal data for the purposes of (i) targeted advertising, (ii) the sale of personal data, except as authorized under the Act, or (iii) profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer.

We will respond to you without undue delay, but not later than 45 days after receipt of the request. We may extend the response period by 45 additional days when reasonably necessary, considering the complexity and number of your requests, provided we inform you of any such extension within the initial 45 day response period.

If we decline to take action regarding your request, we will inform you without undue delay, but not later than 45 days after receipt of the request, of the justification for declining to take action and instructions for how to appeal the decision. We may decline your request on the basis that we do not conduct business in Connecticut in a manner or to an extent that would subject us to the jurisdiction of Connecticut law.

You may address appeals to our Legal Department at legal@zootweb.com. A member of our legal team will review the action taken on your request, any matters you may wish to submit, and make a recommendation to our Chief Compliance Officer regarding the appropriate resolution of your appeal. The Chief Compliance Officer will make the final decision on your appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response, including a written explanation of the reasons for the decisions. If we deny your appeal, we will provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.

Rights of Colorado Residents

The Colorado Privacy Act provides consumers the right to:

  • Opt-out of the processing of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer;
  • Confirm whether we are processing your personal data and access such personal data;
  • Delete personal data concerning you;
  • Obtain your personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

We will inform you of any action taken on your request without undue delay and, in any event, within 45 days after receipt of the request. We may extend the 45 day period by 45 additional days where reasonably necessary, taking into account the complexity and number of requests. We will inform you of an extension within 45 days after receipt of the request, together with the reasons for the delay.

If we do not take action on your request, we will inform you, without undue delay and within 45 days after receipt of your request, of the reasons for not taking action and instructions for how to appeal the decision. We may decline your request on the basis that we do not conduct business in Colorado in a manner or to an extent that would subject us to the jurisdiction of Colorado law.

You may address appeals to our Legal Department at legal@zootweb.com. A member of our legal team will review the action taken on your request, any matters you may wish to submit, and make a recommendation to our Chief Compliance Officer regarding the appropriate resolution of your appeal. The Chief Compliance Officer will make the final decision on your appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response, including a written explanation of the reasons for the decisions. If we deny your appeal, we will provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.

How to Exercise Your Rights under State Law

You can submit a request to exercise your rights to us via email at the following address: compliance@zootweb.com. Please contact us at compliance@zootweb.com before sending us supporting documentation containing sensitive personal information. If you have requests a copy of your personal data, we may contact you to determine a technically feasible and secure means of providing you with a copy, in light of the sensitivity of the data and the technology available to you.

Identity Verification and Authentication

Upon receipt of a request to exercise your rights with respect to your personal data or information, we will determine if we have collected your personal information. If we have collected your personal information, we will confirm receipt of your request and contact you to verify your identity and state of residence. The method by which we will verify your identity may vary, depending on the type and sensitivity of your personal information, the risk of harm to you, and the technology available to you. If we cannot verify your identity with reasonable certainty, we will deny your request and inform you that your identity cannot be verified. Although you have no obligation to cooperate with our efforts to verify your identity, we cannot act on your request until you have done so.

You will not be required to verify your identity to opt-out of our sharing of your personal information for advertising, which you can do here at any time: Do Not Share My Personal Information

Using an Authorized Agent

You may authorize an agent to submit a request to delete, request to correct, or request to know on your behalf. If you do so, we will require you to: (1) verify your identity directly with us, and (2) directly confirm that you provided your agent with permission to submit the request.

Linked Sites

For your convenience, some hyperlinks may be posted on our Site that link to external Web sites which we do not control. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of other companies. You should not assume that our Privacy Policy applies to any external sites, or that the policies applicable to those sites are similar to ours. You will need to review each site’s privacy policy to understand how your personal information will be collected and used by the owner of the site.

Changes to this Privacy Policy

We update this policy when necessary to provide greater transparency or in response to feedback from our customers or regulators; changes in industry standards or frameworks; changes in the capabilities or functionality of our products and services; or changes in the scope of our data processing activities. When we post changes to this policy, we will revise the “Last Updated” data at the top of the policy. If there are material changes to the policy, such as a change to the processing of your personal data that is not consistent with the purpose for which it was originally collected, we will notify you by either (1) prominently posting a notice of such changes before they take effect; or (2) by directly sending you a notification. We encourage you to periodically review this policy for updates.

How to Contact Us

If you have any questions or comments concerning this Privacy Policy, our privacy practices, or any other questions about My Health Navigator, the Site, or our products and services, please contact us at the numbers or addresses given below.

My Health Navigator, LLC.

Attn: MHN Legal Department
555 Zoot Enterprises Lane
Bozeman, MT 59718
Phone: 406-586-5050
Fax: 406-587-8414
Email: compliance@zootweb.com

If you correspond with us through the Site or via email, we will collect and retain the content of, and metadata regarding, any correspondence you may have with us. We may share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns.

Notice of Collection
(Cookies, Tags, and Similar Technologies)


The purpose of this Notice of Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected, the purposes for which the personal information is collected or used, and whether that information is sole or shared, so that you have a means of exercising meaningful control over our use of your personal information. For example, you use the information in this notice as a tool to choose whether or not to interact with us, or to direct us not to share your personal information.

What Personal Information Do We Collect?

We use cookies, tags, and similar technologies on our website to collect personal information from you. The personal information we collect includes individual identifiers, such as your Internet Protocol (“IP”) address, and internet or other electronic network activity information, such as your interactions with our website and advertisements, browsing history and search history. For example, cookies on the Site may track “macro” information, such as the number of independent visits made to the Site each day, or “micro” information about you and your device, such as the type of browser and Internet-connected device being used to access the Site, your home domain or Internet service provider, your referrer URL (the URL for the website you were viewing prior to visiting our Site), how you were directed to the Site, which specific pages you access on the Site, how long you viewed each page, the time and date you access our Site and the total number of visitors to the Site and its associated webpages.

What is a Cookie?

A cookie is a file that is stored on your computer when you visit our Site. Cookies contain information about you and the websites you visit. If the cookies are persistent, they will remain on your computer even after your browser is closed. Permanent cookies are stored on your computer for a specific period of time and activate each time you visit the website that created the cookie. Temporary “session” cookies let us know what you do on our Site, but are deleted when your browser is closed. Our Site uses both persistent and temporary cookies to provide us with information about you and your interactions with our Site. These cookies are issued as soon as you visit the Site, unless your browser settings are adjusted to prevent such an occurrence.

In addition to using our own cookies, we have allowed our advertising partners to place cookies on the Site to provide us with better insights into the use of our Site and to provide relevant advertising to you. These advertisers may collect information about your online activities over time and across different websites through the use of their cookies, tags, and similar technologies. Additional general information about cookies and how they work is available at www.allaboutcookies.org.

How We May Use Your Personal Information

We use data that we collect on or through the Site to analyze and improve the content, features, materials, and opportunities that we make available on the Site, evaluate your needs, and customize the Site content delivered to you according to those needs.

We also use data to identify the business affiliation of visitors to our Site and build customer profiles of their companies. Because our products and services are marketed to large corporate clients that require decisioning across a high volume of transactions, we neither request nor receive individually identifiable information from our service providers for advertising. Nonetheless, our advertising partners use cookies and tags installed on our Site to recognize and serve our visitors with advertising for our products and services. These tags, such as Microsoft’s Universal Event Tracker (UET), allow our advertising partners to identify you even after you have left our Site. Our partners may pair data about your activity on our site, or your interaction with our advertisements, with information they already have about you. We participate in Microsoft Advertising, Google Ads, LinkedIn Ads, and Terminus advertising. You can find more information about these programs and each advertiser’s use of your data by visiting their website and reviewing their privacy policy. If you wish to discontinue an advertiser’s use of your data entirely, you will need to take advantage of that company’s opt-out procedures, which you can find posted on their website or in the applicable privacy policy. Our opt-out mechanism, described in further detail below, extends only to the information that we collect.

We Share Personal Information with Our Advertising Partners

Our Site uses cookies, tags, and similar technologies to share personal information about our visitors with our advertising partners for advertising and marketing purposes, including individual end user tracking and cross-context behavioral advertising. These services allow us to identify businesses that have visited our Site before and serve their representatives with ads for our products and services. By placing these cookies and tags on your device when you visit our Site, or click on one of our advertisements, we are able to collect personal information about your device, such as your IP address, operating system, and browser, as well as your internet activity, including what you do after you have visited our Site or interacted with one of our advertisements. This information is automatically shared with the advertiser responsible for the cookie or tag, who then uses that information to serve you with ads on our behalf. You may opt-out of our sharing of your personal information for advertising and marketing purposes by following the opt-out procedures described below, in the “How to Opt-Out of Our Sharing of Your Personal Information” section of this policy.

Google Analytics

In addition to the service we receive from our other advertising partners, we use Google Analytics as part of our marketing analytics and advertising. Google Analytics collects first-party cookies, data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the websites and/or apps that use Google Analytics. Google uses Google Analytics data to provide the Google Analytics measurement service to us and their other customers. Identifiers such as cookies and app instance IDs are used to measure user interactions with our Site, while IP addresses are used to provide and protect the security of the service, and to give us a sense of where in the world our users come from. The features we may use on the Site include Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform Integrations, and Google Analytics Demographics and Interest Reporting. We may also use other services provided by Google Analytics from time to time.

At present, Google provides users an opportunity to opt-out of the Google Analytics features through Google’s Ads Settings and their Opt-Out Browser Ad-on, available here: https://tools.google.com/dlpage/gaoptout/. We do not control these opt outs, which may be updated or removed in accordance with its own policies. For more information on how Google uses data from sites that share information with Google, see https://www.google.com/policies/privacy/partner-sites (or other relevant URL that Google may provide from time to time).

De-Identified or Aggregated Data

We may also share de-identified or aggregated data we collect, such as de-identified or aggregated financial or health information, de-identified demographic information, or information about the computer or device form which you accessed the Site. We share such information for a variety of purposes, including to analyze Site usage, assess the effectiveness of our services, and develop new products and features.

We Do Not Sell Your Personal Information

Because we do not sell your personal information, we have not offered you a right to opt-out.

The Length of Time We Intend to Retain Your Personal Information

The length of time we will retain your personal information will be primarily determined by the context of your interactions with our company, your use of our Site and its features, and the preferences you have expressed. If you consent to all cookies, we will use your personal information to contact you, serve you with targeted ads on sites affiliated with our advertising partners, and improve the functionality and features of our Site. If you respond with interest, we will retain your personal information as long as necessary to respond to you and provide you with information regarding our products and services. If you do not respond, or if your interactions with our site are minimal or otherwise indicate a lack of interest or suitability for our services, we will use a shortened retention period.

We do not control the retention of your personal information by our advertising partners. We neither request nor receive all of the personal information that may be collected through the use of third-party cookies and tags, including those belonging to Microsoft, Google, and LinkedIn. You can find more information about each advertiser’s retention of your data by visiting their website and reviewing their privacy policy. If you wish to discontinue an advertiser’s use of your data entirely, you will need to take advantage of that company’s opt-out procedures, which you can find posted on their website or in the applicable privacy policy.

How to Opt-Out of Our Sharing of Your Personal Information for Advertising

If you wish to opt out of our sharing of your personal information with our advertising partners, you can do so by clicking on the “Do Not Share My Personal Information” link available here: Do Not Share My Personal Information. Clicking on the “Do Not Share My Personal Information” link will immediately effectuate your right to opt-out of our sharing of your personal information for advertising and marketing.

How to Review Our Privacy Policy in Full

You may review our privacy policy in full. To do so, please scroll to the top of this page.

Notice of Collection
(Contact Forms)


The purpose of this Notice of Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected, the purposes for which the personal information is collected or used, and whether that information is sole or shared, so that you have a means of exercising meaningful control over our use of your personal information. For example, you use the information in this notice as a tool to choose whether or not to interact with us, or to direct us not to share your personal information.

What Personal Information Do We Collect?

This contact form is used to collect individual identifiers about you, such as your real name, email address, phone number, and employer. If you include personal information in a query or comment to us, we will collect that information as well. This form is not intended, and should not be used, to communicate Protected Health Information to us, such as information concerning your past, present, or future physical or mental health or the provision of health care to you.

How We May Use Your Personal Information

We use data we collect to deliver promotional communications, respond to feedback, and make improvements to our Site. Visitors to our Site can provide their contact information and express a preference concerning the sales and promotional materials they would like to receive. You can sign up for email subscriptions, request a call from a Sales representative, and sign up for updates concerning the products or topics that interest you. If you provide us feedback data, we will use that information to analyze and improve the content available through the Site, evaluate your needs, and customize the functionality and features we offer.

We Do Not Sell or Share Your Contact Information

Because we do not sell or share your contact information or the content of your communications with us, we have not offered you a right to opt-out.

The Length of Time We Intend to Retain Your Personal Information

The length of time we will retain your personal information will be primarily determined by the context of your interactions with our company, your use of our Site and its features, and the preferences you have expressed. If you request to be contacted, we will retain your personal information as long as necessary to respond to you and provide you with the relevant information regarding our products and services. Should you become one of our customers, we will retain your personal information for as long as necessary to provide our products and services to you. If you do not respond, or if your interactions with our site are minimal or otherwise indicate a lack of interest or suitability for our services, we will use a shortened retention period.

How to Review Our Privacy Policy in Full

ou are encouraged to read our privacy policy in full for further information regarding our use and collection of your personal information. To do so, please scroll to the top of this page.

Last updated on June 05, 2023.